Defects, Adjustments & Refund policy

Defects & Issues
If your item arrives with a defect or issue, please contact us within 72 hours of delivery. We will work with you to make it right.

Need an Adjustment?

We want your pup’s necklace to fit just right! If you need a size adjustment, we are happy to help for a $10 adjustment fee (shipping costs not included).

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased within 3 days of delivery

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

The Hound Hut, 5731 W. Interstate 20, Suite 200, Arlington, TX 76017

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@houndhutarlington.com

Please contact us via e-mail before sending your item(s) back so we can provide instructions.

Thank you for supporting The Hound Hut!